IBM Walk-in Drive for Freshers on 28th April 2015

IBM is an American multinational technology and consulting corporation which deals with system integrity services,consulting operations to various clients throughout the world.Now they conduct walk-in drive for freshers on 28th April 2015.

Name of the Company: IBM

Job Designation: Technical Support Associate-Voice Process

Educational Qualification: B.E/ B.Tech/ Diploma/ Any Degree

Job Location: Bangalore,Mysore

Required Experience: Freshers 2012/ 2013/ 2014/ 2015 batch

Expected Salary: Best in Industry

Job Description:

Candidates who are looking forward to work in IBM should have the following skills.

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Remote Infrastructure support delivery

Perform problem cause analysis

Resolve routine customer problem

Ability to Identify Opportunity & Implement Process Improvements

Ability to meet a set of defined account agent productivity measurements.

Company Profile :

IBM Global Business Services works hard to make clients’ businesses work better. The group includes IBM’s consulting, systems integration and applications businesses, which together employ more than 100,000 professionals in the Americas, Europe, the Middle East, Africa and Asia Pacific. GBS is one half of IBM’s Global Services division, but only in the sense that it’s one of two units within that division (Global Technology Services is the other). Global Services is responsible for over 50 percent of IBM’s total revenue, with GBS’ contributing roughly 20 percent of the company’s annual income.

Selection Process: 

Initial screening and assessment of communication skills (In Person)

Voice & Accent assessment (Telephonic or In-Person)

Technical Interview (Telephonic or In-Person)

Walk-in Details:

Venue Date : 28 April 2015

Timing : 9:00am

Venue:

ATME College of Engineering, Mysore

Karnataka

Documents Required (Original & photocopies) :

Resume, Education all year mark sheets for the highest degree attained /pursuing

Education degree certificate (if course is completed)

Government issued photo ID card,

If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips

Valid Indian work permit (if applicable)

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