IBM is an American multinational technology and consulting corporation which deals with system integrity services,consulting operations to various clients throughout the world.Now they are hiring freshers as Technical operations analyst on this month April 2015.
Name of the Company: IBM
Job Designation: Technical Operations Analyst
Educational Qualification: BE / B.Tech / Other
Job Location: Gurgaon
Required Experience: 0 – 2 yrs
Expected Salary: Best in Market
Job Description:
Candidates who are looking forward to work in IBM should have the following skills.
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level 1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
Proven communication Skills to be able to effectively communicate with customers over Phone / email
Knowledge on Mail clients like Lotus and MS Outlook
Company Profile :
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of software development and systems management; and the world’s most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become “smarter” as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 18th year of patent leadership.
Click here to Apply
Name of the Company: IBM
Job Designation: Technical Operations Analyst
Educational Qualification: BE / B.Tech / Other
Job Location: Gurgaon
Required Experience: 0 – 2 yrs
Expected Salary: Best in Market
Job Description:
Candidates who are looking forward to work in IBM should have the following skills.
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level 1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
Proven communication Skills to be able to effectively communicate with customers over Phone / email
Knowledge on Mail clients like Lotus and MS Outlook
Company Profile :
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of software development and systems management; and the world’s most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become “smarter” as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 18th year of patent leadership.
Click here to Apply
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