HCL Walk-in Freshers Chennai on 3rd November 2015

HCL Walk-in Freshers Chennai on 3rd November 2015,HCL is a global information technology company which performs their services throughout 18 countries.They provide services like application development,outsourcing software and many other services to their clients.Now they conduct walk-in drive for freshers on 3rd November 2015.

Name of the Company: HCL

Job Role: Associate

Educational Qualification: Any Graduate

Required Experience: 0 – 1 Years

Job Location: Chennai

Expected Salary: Not Disclosed by Recruiter

Job Description:

Candidates who are looking forward to work in HCL should have the following skills.

Work within the WebChat team to provide online technical support to Eircom Broadband / TV / Telephone Customer

Should be Flexible to take inbound calls when requested

Deal with wide range of queries from email password resets to diagnosing faults on Fibre, eVision, NGA & Telephone Lines

Analyzing trends and reporting of suspected outages to management

Publish chat reports and analyze productivity trends within tech support chat operations

Identify and recommend operational and technological tools to improve efficiency

Establish and maintain effective work procedures

Review and ensure processes are in compliance with internal policies and external regulations.

Respond to escalated issues regarding performance and quality.

Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.

2)For DSG Specific

Work within the WebChat team to provide online Support to Store agents for Mobile and Fixed queries

Trouble shooting queries and issues from direct and franchised stores around bundles/offers and discounts

Management of Web Chat and Email queries form stores and Quad play customers in OOH

Maintain a high level of quality and professional service to all contacts in both written and chat environment

Skills requiered:
Ability to create, communicate and manage SLA metrics that support operational targets

Strong analytical skills and desire to research problems to seek resolution

Exceptional verbal and written communication skills

Exceptional customer service abilities to handle difficult customers

Work effectively in a team environment

Strong time management and organizational skills

Flexible to work in shifts

Company Profile:
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.7 billion and over 100,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.

Walk-in Details:

Walk-in Date: 3rd November 2015

Walk-in Time: 10 AM to 3 PM

Venue:

HCL Technologies LtdNo 107 & 108 Navins Wss Towers 1st Floor,

Harris Road, Pudupet, Chennai – 600002

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