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ProKarma is a leading provider of IT Services, Business Consulting & Enterprise Applications, harnessing emerging technologies to drive impact and growth.Now they conduct walk-in drive for freshers on this month September 2015.
Name of the Company: Prokarma
Job Designation: Customer Support Executive
Educational Qualification: B.Sc,BCA,B.Com,B.A
Required Experience: Freshers
Job Location: Hyderabad
Expected Salary: As Per the Industry
Job Description:
Candidates who are looking forward to work in Pro Karma should have the following skills.
Customer would raise a ticket (English/Spanish/Portuguese) in remedy ticketing tool (Spain Clients tool) and Tier 1 support team would be receive an email notification. Tier 1 support team will acknowledge receipt of the ticket and start the resolution process.
If Tier 1 can resolve the ticket, then would respond (English/Spanish/Portuguese) and close the ticket else escalate to Tier 2 contact at Client side.
Tier 1 would then copy/paste the ticket content by creating a new ticket in Zen Desk ticketing tool (Client's tool) and assign it to Tier2 support group.
Tier 1 would need to understand language (English/Spanish/Portuguese) and respond back using standard reply in the same language (English, Spanish or Portuguese) that the ticket is acknowledged and work is in progress.
Tier2 support personal (Client side) would be responsible for closing Zen Desk and remedy ticket.
Night shift support.
Walkin timings between 10:00 AM to 5:00 PM
Company Profile:
ProKarma is a fastest growing software services and product development company since 14 years in the industry. It is headquartered in Omaha, Nebraska (US). We offer integrated technology, strategic and business process outsourcing solutions to mid and large-sized organizations. ProKarma is recognized by Inc. 500 Magazine as the 11th "Fastest-Growing IT Services Company in America".We have our presence across USA (10 offices) with state of art development centers at Omaha and Denver. In Latin America, we have operations at Argentina and Peru. In India, we have 3 offshore development facilities in Hyderabad and one at Chennai. Right from the inception we have been growing consistently year on year and today having strength close to 2500 associates. Being a technology driven organization you will have the opportunity to learn and work on the new cutting edge technologies. To know more about our Company, please visit www.prokarma.com.
Click here for more details
Name of the Company: Prokarma
Job Designation: Customer Support Executive
Educational Qualification: B.Sc,BCA,B.Com,B.A
Required Experience: Freshers
Job Location: Hyderabad
Expected Salary: As Per the Industry
Job Description:
Candidates who are looking forward to work in Pro Karma should have the following skills.
Customer would raise a ticket (English/Spanish/Portuguese) in remedy ticketing tool (Spain Clients tool) and Tier 1 support team would be receive an email notification. Tier 1 support team will acknowledge receipt of the ticket and start the resolution process.
If Tier 1 can resolve the ticket, then would respond (English/Spanish/Portuguese) and close the ticket else escalate to Tier 2 contact at Client side.
Tier 1 would then copy/paste the ticket content by creating a new ticket in Zen Desk ticketing tool (Client's tool) and assign it to Tier2 support group.
Tier 1 would need to understand language (English/Spanish/Portuguese) and respond back using standard reply in the same language (English, Spanish or Portuguese) that the ticket is acknowledged and work is in progress.
Tier2 support personal (Client side) would be responsible for closing Zen Desk and remedy ticket.
Night shift support.
Walkin timings between 10:00 AM to 5:00 PM
Company Profile:
ProKarma is a fastest growing software services and product development company since 14 years in the industry. It is headquartered in Omaha, Nebraska (US). We offer integrated technology, strategic and business process outsourcing solutions to mid and large-sized organizations. ProKarma is recognized by Inc. 500 Magazine as the 11th "Fastest-Growing IT Services Company in America".We have our presence across USA (10 offices) with state of art development centers at Omaha and Denver. In Latin America, we have operations at Argentina and Peru. In India, we have 3 offshore development facilities in Hyderabad and one at Chennai. Right from the inception we have been growing consistently year on year and today having strength close to 2500 associates. Being a technology driven organization you will have the opportunity to learn and work on the new cutting edge technologies. To know more about our Company, please visit www.prokarma.com.
Click here for more details
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