Microland Walk-in Drive for Any Graduates on 13th December 2014

Microland is an IT infrastructure services company which provides services within infrastructure management,end user services,cloud computing,virtualization and mobility etc.Now they conduct walk-in drive for any graduates on 13th December 2014.

Name of the Company: Microland

Job Role: Analyst – Service Desk

Educational Qualification : Any Graduate

Job Location : Bangalore

Required Experience: 1 – 5 Years

Expected Salary: Best in Market

Job Description :

Candidates who are looking forward to work in Microland should have the following skills and responsibilities.

Providing First-Call Resolution to issues faced by end users.

Identify and escalate high-severity, priority issues.

Answering calls and emails of end users in a cordial, professional manner.

Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.

Updating Pending Tickets with timely, precise, accurate updates.

Follow-up with other support groups, if necessary, for closure of pending tickets.

Route/Assign tickets to the appropriate support group, if necessary.

Following-up with end-users for providing C-SAT feedback.

Submitting KB Articles on a daily/weekly basis.

Walk-in Details:

Walk-in Date : 13 Dec 2014

Timing : 10:00 AM – 01:00 PM

Venue:

MicroLand Limited, 1B,

Ecospace Belandur, Outer Ring Road,

Bangalore 560 103.

Best Budget Mobiles Under Rs.6000
Micromax Bolt Rs.1799(Budget smartphone)
Micromax Unite 3 Rs.5079(Best Choice)
Moto E 2nd Gen Rs. 5999(Top Choice)
Intex Cloud X15+ Rs.2399
Karbonn Titanium S21 Rs.2999